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Accessibility statement for MyHOME LLR & Leicester City Council’s Homelessness Customer Portal

This website was built by Home Connections Letting Ltd for a partnership of local authorities in Leicester, Leicestershire and Rutland. The partnership for MyHOME is led by Leicester City Council (LCC), and includes;

  • Blaby District Council
  • Charnwood Borough Council
  • Harborough District Council
  • Hinckley & Bosworth Borough Council
  • Leicester City Council
  • Melton District Council
  • North West Leicestershire District Council
  • Oadby & Wigston Borough Council
  • Rutland County Council

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change text size
  • Zoom in up to 400% without the text spilling off the screen
  • Listen to the website using a screen reader (tested using NVDA)
  • We’re also making the website text as simple as possible to understand.
  • AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you can’t access parts of this website

If you need information on this website in a different format such as large print, audio recording, or braille:

  • Please email us at [email protected]. We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems or think we’re not meeting accessibility requirements, please contact the MyHOME Team at [email protected].

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

How we test this website

On behalf of LCC, Home Connections Lettings Ltd have commissioned external testing by Ensurety Ltd and will perform internal testing in line with any changes to legislation or the website, and act upon user feedback when we receive it.

Technical information about this website’s accessibility

LCC are committed to ensuring our online forms accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Ensurety Ltd confirm that this website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard

We are continually working to make improvements to this website. This statement was prepared on 04/11/2019 by LCC. It was last updated on 18/09/2020.